Importance of Soft Skills in the Digital Age (Knowledge Video)

Sumant Joshi | Blog Author
Sumant Joshi March 26, 2020

In today’s day and age, it has become extremely critical for businesses to stay ahead of the curve and leverage the in-demand skills needed to achieve the desired business impact.

According to a recent survey among 500 hiring managers and 150 HR professionals, the most in-demand skills among businesses are ‘listening skills’ at 74%, along with attention to detail at 70% and effective communication at 69%. Likewise, the report also suggests that newer employees and recent graduates find it more challenging to secure employment due to skills gap, with about 77% candidates expressing concerns about the possession of right skill sets needed for the job.

Meanwhile, edX conducted a Twitter poll where people revealed that teamwork and collaboration are critical soft skills in the workplace, along with critical thinking and persuasive writing. There has been a steady increase in demand for soft skills in 2020, citing their value for the modern workplaces, and it is about time today’s organizations prioritize soft skills development amongst their workforce.

Learning some of the most critical soft skills can certainly help employees and businesses alike stand out from the rest and achieve a competitive advantage. And, this is exactly what we discuss in our latest Knowledge Video titled ‘Soft Skills in the Digital Age.’

Rethinking Value of Soft Skills

Let’s face it- it is getting extremely challenging to learn new soft skills in this fast paced business environment. Soft skills are skills that are not usually ‘taught’ as a skillset like other hard skills. A Software Engineer tends to concentrate only on programming and development, whereas a Data Scientist only focuses on data and analytics. The key difference between hard skills and soft skills is not the skills, but the way those skills are applied in the workplace. Where hard skills focus on employees’ ability to do certain tasks, soft skills focus on the way employees do those tasks.

Contradictory to the usual misconception that employees learn soft skills naturally, businesses are fast realizing that soft skills are a must-have, but still struggle with the question whether technical roles can be taught soft skills? Fortunately, a MIT Sloan study suggests that soft skills training CAN boost work productivity.

Discussing this and more, Amit and Pranjalee present our inaugural Knowledge Video:





To view ‘Soft Skills in the Digital Age’ and future videos, please visit