According to the World Economic Forum - Future of Jobs report, skills like creativity, complex problem-solving, critical thinking, and emotional intelligence will be some of the most important skills necessary in the workplace in 2020. Often undervalued, organizations are increasingly citing soft skills as the bedrock for operational and process improvement and overall business growth.
Skills like creativity, emotional intelligence, critical problem solving, team building and generally having the awareness of getting along with people at the workplace, have become crucial for business success.
However, the importance of these skills is rather underappreciated in comparison to technical skills or hard skills, given the lack of training provided for such soft skills. Why? Businesses are more likely to expect people to inherently know these skills.
However, even the most effective people-person needs to brush up on some level of soft skills. As a business, you need people who can effectively negotiate a contract, present new ideas to colleagues, do better networking and so on. Soft skills are everyday at work and developing the soft skills of your employees will certainly help you grow your business.
