Sales & Service

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# Type Title Category hh/mm Add
1
Conducting Online Sales Demos and Calls (Part 3 of 3) Sales & Service 25 Mins
2
Preparing for Online Sales Demos and Calls (Part 2 of 3) Sales & Service 26 Mins
3
Introducing Online Sales Demos and Calls (Part 1 of 3) Sales & Service 27 Mins
4
Predictable Revenue Toolkit: Sales Tools and Technology (Part 12 of 12) Sales & Service 28 Mins
5
Predictable Revenue Toolkit: Why Sales People Shouldn't Prospect (Part 11 of 12) Sales & Service 22 Mins
6
Predictable Revenue Toolkit: How to Triple Your Sales (Part 10 of 12) Sales & Service 21 Mins
7
Predictable Revenue Toolkit: Maintaining an Outbound Team (Part 9 of 12) Sales & Service 20 Mins
8
Predictable Revenue Toolkit: Building an Outbound Team (Part 8 of 12) Sales & Service 21 Mins
9
Predictable Revenue Toolkit: Outbound Prospecting -- The Business Case (Part 7 of 12) Sales & Service 22 Mins
10
Predictable Revenue Toolkit: Lifetime Customer Value (Part 6 of 12) Sales & Service 23 Mins
11
Predictable Revenue Toolkit: Customer Success and Growth (Part 5 of 12) Sales & Service 24 Mins
12
Predictable Revenue Toolkit: Seeds and Word of Mouth (Part 4 of 12) Sales & Service 15 Mins
13
Sales and Service Masterclass: The Phone as a Friend Sales & Service 13 Mins
14
Selling Products Globally Sales & Service 10 Mins
15
Selling at a Distance Sales & Service 1:30 Hrs
16
Sales 101: Appointment Making Tips and Tricks Sales & Service 1:25 Hrs
17
Selling at a Distance: Prospecting by Phone Sales & Service 50 Mins
18
Account Management: Establishing Lasting Partnerships Sales & Service 42 Mins
19
Identifying the Traits of a Successful Salesperson Sales & Service 25 Mins
20
Sales and Ethics: Making Ethical Decisions Sales & Service 26 Mins
21
Preparing for Your Sales Pre-Approach Sales & Service 22 Mins
22
Effective Selling in Any Situation Sales & Service 21 Mins
23
Understanding the Benefits of Consultative Selling Sales & Service 20 Mins
24
Sales and Ethics: Connecting Your Values to Your Career Sales & Service 20 Mins
25
Following Up on Your Sale Sales & Service 20 Mins
26
Sales Is Not a Dirty Word Sales & Service 20 Mins
27
Sales and Service Masterclass: Working Constructively in a Sales Team Sales & Service 20 Mins
28
What are the 6 Cs of a Sales Approach? Sales & Service 20 Mins
29
Using Business Etiquette in Sales Sales & Service 20 Mins
30
Understanding the B2B Buying Process Sales & Service 20 Mins
31
Sales and Service Masterclass: Overcoming Objections Sales & Service 16 Mins
32
Understanding Sales as a Career Sales & Service 16 Mins
33
Understanding Communication in Sales Sales & Service 16 Mins
34
Sales Strategies for Handling Objections Sales & Service 16 Mins
35
Sales and Service Masterclass: Presenting With Impact Sales & Service 16 Mins
36
Organizing Your Sales Presentation Sales & Service 16 Mins
37
Predictable Revenue Toolkit: A Framework for Inbound Lead Generation (Part 1 of 12) Sales & Service 15 Mins
38
Predictable Revenue Toolkit: The Most Important Growth Metric (Part 3 of 12) Sales & Service 15 Mins
39
Sales and Ethics: Managing Conflicts of Interest Sales & Service 15 Mins
40
Communicating Effectively in Sales Sales & Service 15 Mins
41
Understanding Techniques for a Sales Approach Sales & Service 15 Mins
42
Influencing and Sales Skills: Can I Help You? Sales & Service 15 Mins
43
Selling Through the Seven-Step Process Sales & Service 15 Mins
44
Solving Your Customer's Needs Sales & Service 15 Mins
45
Making Your Sales Approach Effective Sales & Service 15 Mins
46
Staying Motivated in Sales Sales & Service 15 Mins
47
Finding Good Prospects Sales & Service 15 Mins
48
Using SPIN Selling in Your Presentation Sales & Service 15 Mins
49
Making Your Sales Presentation Stand Out Sales & Service 15 Mins
50
Influencing and Sales Skills: Developing Sales Capabilities Sales & Service 15 Mins
51
Sales and Service Masterclass: What Customers Love and Hate Sales & Service 15 Mins
52
Sales and Service Masterclass: Managing Difficult Customers and Complaints Sales & Service 15 Mins
53
Connecting Sales and Branding to Achieve Success Sales & Service 15 Mins
54
Closing the Sale Sales & Service 15 Mins
55
Managing Yourself in Sales Sales & Service 15 Mins
56
Setting and Managing Your Sales Goals Sales & Service 15 Mins
57
Selling Skills From A to H Sales & Service 12 Mins
58
Selling Skills From I to Q Sales & Service 12 Mins
59
Sales and Service Masterclass: Selling Yourself First Sales & Service 12 Mins
60
Sales and Service Masterclass: Closing the Sale Sales & Service 12 Mins
61
Managing Your Sales Prospects Sales & Service 12 Mins
62
Forming Strategies for the Sales Approach Sales & Service 12 Mins
63
Sales 101 (Part 3 of 9): The Importance of Scripts Sales & Service 12 Mins
64
Sales 101 (Part 4 of 9): The Appointment Making Process Sales & Service 12 Mins
65
Using Adaptive Selling to Make the Sale Sales & Service 12 Mins
66
Defining the Wants and Needs of Customers Sales & Service 12 Mins
67
Preparing for Your Sales Call With SMART Goals Sales & Service 12 Mins
68
Understanding the Steps in Sales Negotiations Sales & Service 12 Mins
69
Maximizing Your Sales With Time Management Sales & Service 12 Mins
70
Organizing your Prospect Information Sales & Service 12 Mins
71
Sales 101 (Part 7 of 9): Turnarounds for Happy Now, Not Interested, and Too Busy Sales & Service 12 Mins
72
Selling Skills From R to Z Sales & Service 10 Mins
73
Starting Relationship Selling Sales & Service 10 Mins
74
Addressing Objections in Sales Sales & Service 10 Mins
75
Choosing an Effective Closing Method Sales & Service 10 Mins
76
Selling Effectively in B2B Situations Sales & Service 10 Mins
77
Pitching and Influencing Sales & Service 10 Mins
78
Practicing for Your Sales Presentation Sales & Service 10 Mins
79
Sales 101 (Part 9 of 9): Turnarounds for Direct Statements/Questions Sales & Service 10 Mins
80
Giving bad news to a customer Sales & Service 10 Mins
81
Being a new leader Sales & Service 10 Mins
82
Being part of a team Sales & Service 10 Mins
83
Being productive Sales & Service 10 Mins
84
Closing the sale Sales & Service 10 Mins
85
Coaching for change Part 1 Sales & Service 10 Mins
86
Coaching for change Part 2 Sales & Service 10 Mins
87
Dealing with change Sales & Service 10 Mins
88
Delegation Sales & Service 10 Mins
89
Door to door Sales Sales & Service 10 Mins
90
Handling conflict Sales & Service 10 Mins
91
Influencing skills Sales & Service 10 Mins
92
Introduction to selling Sales & Service 10 Mins
93
Know your business Sales & Service 10 Mins
94
Managing difficult trainees Sales & Service 10 Mins
95
Managing social media Sales & Service 10 Mins
96
Managing stress Sales & Service 10 Mins
97
Negotiation skills Sales & Service 10 Mins
98
Personal grooming Sales & Service 10 Mins
99
Positive first impressions Sales & Service 10 Mins
100
Problem solving Sales & Service 10 Mins
101
Retail sales Sales & Service 10 Mins
102
Taking Initiative Sales & Service 10 Mins
103
Thinking on your feet Sales & Service 10 Mins
104
Time management Sales & Service 10 Mins
105
Abusive customers Sales & Service 10 Mins
106
Advanced customer service Sales & Service 10 Mins
107
Advanced difficult customers Sales & Service 10 Mins
108
An introduction to contact centres Sales & Service 10 Mins
109
Customer service excellence Sales & Service 10 Mins
110
Difficult conversations Sales & Service 10 Mins
111
Difficult customer types Sales & Service 10 Mins
112
Fix the customer first Sales & Service 10 Mins
113
Handling difficult customers Sales & Service 10 Mins
114
Keeping your customers informed Sales & Service 10 Mins
115
Managing customer needs Sales & Service 10 Mins
116
Service requests Sales & Service 10 Mins
117
Modifying Your Sales Strategy for Customer Satisfaction Sales & Service 10 Mins
118
Overcoming Sales Approach Obstacles Sales & Service 10 Mins
119
Selling at a Distance: Handling Rejection (Part 12 of 14) Sales & Service 10 Mins
120
Creating an Effective Sales Proposal Sales & Service 10 Mins
121
Understanding the Reasons Behind Objections Sales & Service 10 Mins
122
Negotiating the Sale Sales & Service 10 Mins
123
Manage Your Body Language -- And Read Theirs Sales & Service 10 Mins
124
Using FAB to Sell Effectively Sales & Service 10 Mins
125
Strategizing for Your Sales Presentation Sales & Service 10 Mins
126
Identifying the Right Location for Your Sales Presentation Sales & Service 10 Mins
127
Sales 101 (Part 1 of 9): Introduction to Appointment Making Sales & Service 10 Mins
128
Selling at a Distance: Researching Prospects and Industry Online (Part 6 of 14) Sales & Service 10 Mins
129
Selling at a Distance: Writing Effective Sales Emails (Part 8 of 14) Sales & Service 10 Mins
130
Selling at a Distance: The Distance Sales Call (Part 10 of 14) Sales & Service 10 Mins
131
Selling at a Distance: Follow-Up After the Sale (Part 14 of 14) Sales & Service 10 Mins
132
Account Management: Managing Accounts Versus Selling to Customers (Part 1 of 6) Sales & Service 10 Mins
133
Account Management: Account Relationship Levels (Part 2 of 6) Sales & Service 10 Mins
134
Account Management: The Marketing-Sales Disconnect (Part 4 of 6) Sales & Service 10 Mins
135
Account Management: Creating Insight-Based Account Relationships (Part 5 of 6) Sales & Service 10 Mins
136
Account Management: Providing a Total Account Solution (Part 6 of 6) Sales & Service 10 Mins
137
Account Management: Using Psychographics to Gauge Product Relationship Levels (Part 3 of 6) Sales & Service 10 Mins
138
Using Prospecting in the Selling Process Sales & Service 10 Mins
139
Sales 101 (Part 5 of 9): The Five Categories of Objection Sales & Service 10 Mins
140
Selling at a Distance: The Distance Sales Cycle (Part 1 of 14) Sales & Service 6 Mins
141
Selling at a Distance: Developing a Multi-Channel Contact Approach (Part 2 of 14) Sales & Service 6 Mins
142
Selling at a Distance: Building a Master Distance Sales Presentation (Part 3 of 14) Sales & Service 6 Mins
143
Selling at a Distance: Building Sales Proof Source Sets (Part 5 of 14) Sales & Service 6 Mins
144
Selling at a Distance: Using Pre-Call Campaigns (Part 7 of 14) Sales & Service 6 Mins
145
Prospecting by Phone: Seven Guidelines for Cold Call Management (Part 2 of 9) Sales & Service 6 Mins
146
Prospecting by Phone: The Great Voice Message -- Part 2 (Part 5 of 9) Sales & Service 6 Mins
147
Prospecting by Phone: Avoiding Common Mistakes (Part 9 of 9) Sales & Service 6 Mins
148
Selling at a Distance: The Qualifying Process (Part 9 of 14) Sales & Service 6 Mins
149
Selling at a Distance: Taking Effective Call Notes (Part 11 of 14) Sales & Service 6 Mins
150
Selling at a Distance: Closing the Sale (Part 13 of 14) Sales & Service 6 Mins
151
Dressing for Your Sales Presentation Sales & Service 6 Mins
152
Selling at a Distance: Writing a Great Sales Presentation Description (Part 4 of 14) Sales & Service 5 Mins
153
Prospecting by Phone: Does Cold Calling Work? (Part 1 of 9) Sales & Service 5 Mins
154
Prospecting by Phone: The Great Voice Message -- Part 1 (Part 4 of 9) Sales & Service 5 Mins
155
Prospecting by Phone: The Four-Minute Call (Part 6 of 9) Sales & Service 5 Mins
156
Prospecting by Phone: Cold Call Guidelines (Part 7 of 9) Sales & Service 5 Mins
157
Prospecting by Phone: Standing Out From the Crowd (Part 8 of 9) Sales & Service 5 Mins
158
Sales 101 (Part 2 of 9): Speaking to Decision Makers Sales & Service 5 Mins
159
Sales 101 (Part 6 of 9): Repeat, Reassure, Resume Sales & Service 5 Mins
160
Sales 101 (Part 8 of 9): Turnarounds for Just Send Info Sales & Service 5 Mins
161
Prospecting by Phone: Great Incoming Greetings (Part 3 of 9) Sales & Service 5 Mins
162
Adding value Sales & Service 1 Min
163
Apologising for delays Sales & Service 1 Min
164
Avoiding escalations Sales & Service 1 Min
165
Asking for the business Sales & Service 1 Min
166
Bad news, Good news Sales & Service 1 Min
167
Being present Sales & Service 1 Min
168
Dealing with anxiety and stress Sales & Service 1 Min
169
Dealing with bad attitudes Sales & Service 1 Min
170
Dealing with change Sales & Service 1 Min
171
Decision making Sales & Service 1 Min
172
Delegation Sales & Service 1 Min
173
Do it right the first time Sales & Service 1 Min
174
Giving feedback (DESCCO) Sales & Service 1 Min
175
Giving positive feedback (SBI) Sales & Service 1 Min
176
Goal setting (SMART) Sales & Service 1 Min
177
KPIs Sales & Service 1 Min
178
Leading in a VUCA world Sales & Service 1 Min
179
Managing conflict Sales & Service 1 Min
180
Managing information Sales & Service 1 Min
181
Managing Stress Sales & Service 1 Min
182
Managing your boss Sales & Service 1 Min
183
Motivation by appreciation Sales & Service 1 Min
184
Negotiation skills Sales & Service 1 Min
185
Overcoming Procrastination Sales & Service 1 Min
186
Problem solving Sales & Service 1 Min
187
Professional Emails Sales & Service 1 Min
188
Reducing stress Sales & Service 1 Min
189
Sales Objections Handling Sales & Service 1 Min
190
Social media management Sales & Service 1 Min
191
Taking ownership Sales & Service 1 Min
192
Thinking on your feet Sales & Service 1 Min
193
Value led sales conversations Sales & Service 1 Min
194
Vision, mission and values Sales & Service 1 Min
195
Walking meetings Sales & Service 1 Min
196
Workplace bullying Sales & Service 1 Min
197
4 team stages Sales & Service 1 Min
198
Building rapport Sales & Service 1 Min
199
Coaching the individual Sales & Service 1 Min
200
Collaboration Sales & Service 1 Min
201
Daily team huddle Sales & Service 1 Min
202
Effective training rooms Sales & Service 1 Min
203
Effective training programmes Sales & Service 1 Min
204
Forming teams Sales & Service 1 Min
205
Giving Activity Instructions Sales & Service 1 Min
206
Great meetings Sales & Service 1 Min
207
GROW model for coaching Sales & Service 1 Min
208
No Excuses Leadership Norming teams Objection handling tips Sales & Service 1 Min
209
Performing teams Sales & Service 1 Min
210
Storming teams Sales & Service 1 Min
211
Team productivity Sales & Service 1 Min
212
Features & benefits Sales & Service 1 Min
213
Abusive customers Sales & Service 1 Min
214
Acknowledge customer contact Sales & Service 1 Min
215
Calming upset customers (sorry, Glad, Sure) Sales & Service 1 Min
216
Customer effort Sales & Service 1 Min
217
Customer service recovery Sales & Service 1 Min
218
Dealing with a silent colleague or customer Sales & Service 1 Min
219
Dealing with know-it-all customers Sales & Service 1 Min
220
Dealing with the non-stop talking customer Sales & Service 1 Min
221
Defusing angry customers Sales & Service 1 Min
222
Diffusing anger Sales & Service 1 Min
223
Great customer service tips Sales & Service 1 Min
224
Handling difficult customers (LAST) Sales & Service 1 Min
225
How to say no nicely to a customer Sales & Service 1 Min
226
Internal Customer Service Sales & Service 1 Min
227
No Blame Apology Sales & Service 1 Min
228
Offering a solution Sales & Service 1 Min
229
Open & closed questions Sales & Service 1 Min
230
Outbound calling Sales & Service 1 Min
231
Overcoming sales objections Sales & Service 1 Min
232
Overcoming Umms and Uhhs Sales & Service 1 Min
233
Permission to ask questions Sales & Service 1 Min
234
Professional telephone greeting Sales & Service 1 Min
235
Showing empathy Sales & Service 1 Min
236
Telephone hold techniques Sales & Service 1 Min
237
Telephone transfers Sales & Service 1 Min
238
Traditionalists Sales & Service 1 Min
239
Understanding conflict Sales & Service 1 Min