Ensuring Customer Success during disruptive times

With companies experiencing higher levels of uncertainty within several areas of the business, one of the key challenges is how to effectively communicate with customers and partners, engaging them, and keeping them informed. With the number of ifs and buts challenging customer success, it is critical for businesses to maintain efficient communication and flow of information with customers, while upskilling their own workforce to succeed in this remote environment.

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  • Effects of lack of face-to-face meetings
  • Value of a partner or customer portal
  • Training courses to ensure preparedness
  • Building trust through continued communication
  • Digital collaboration & the future of customer success teams


  • Pranjalee Lahri, AVP - Marketing
  • Amar Pawar, AVP - Technology